Terms & Conditions

1. Orders & Preorders

  • Preorders open every Monday and close on Wednesday at 8pm.

  • Orders placed before the Wednesday 8pm deadline will be available for collection or delivery on the Friday or Saturday of the same week.

  • Orders placed after the deadline will be moved to the following week's fulfilment dates.

  • All orders must be placed through our website and paid for in full at checkout.

  • Orders are subject to availability. We reserve the right to close orders early if our weekly capacity is reached.

2. Collection & Delivery

  • Customers can choose an available Friday or Saturday collection or local delivery slot at checkout.

  • Collection details and delivery windows will be provided in your order confirmation.

  • Local delivery is available within our designated delivery area and may incur an additional fee.

  • Please ensure your delivery details are correct and that someone is available to receive the order.

  • We cannot guarantee specific delivery times outside the confirmed delivery window.

3. Changes & Cancellations

  • Please contact us before the Wednesday 8pm preorder deadline if you need to request a change to your order.

  • Once the preorder deadline has passed, orders cannot normally be changed or cancelled because ingredients and production quantities will have been confirmed.

  • If we need to cancel an order, we will contact you and arrange an appropriate refund.

4. Allergens & Gluten-Free Products

  • Our cookies are made without gluten-containing ingredients. Please check the product descriptions for full ingredient and allergen information before ordering.

  • If you have a food allergy or intolerance, please contact us before placing your order.

  • We cannot guarantee that our products are suitable for every allergy or dietary requirement.

5. Product Information & Storage

  • Our cookies are handmade, so slight variations in appearance, size and texture may occur.

  • Please follow the storage instructions provided with your order to maintain freshness and quality.

6. Problems with Your Order

  • If your order arrives damaged or you believe there is a problem, please contact us as soon as possible with details and photographs where appropriate.

  • We will assess the issue and work with you to resolve it fairly.

7. Contact Us
If you have any questions about your order or these terms, please contact Braid & Butter through the contact details provided on our website.

Thank you for supporting Braid & Butter!